Last updated: January 2026
1Introduction
This Privacy Policy clearly explains how dv188 ("Platform", "we", "us") collects, uses, stores, protects and discloses the personal data of users who access and use the dv188 platform in Malaysia.
By registering a dv188 account or continuing to use our platform, you agree to the data protection practices described in this document. This Privacy Policy forms part of the overall agreement between you and dv188, together with Terms & Conditions and page Responsible Gaming us.
Dv188 takes data protection seriously. We understand that when you entrust us with your personal information, you expect us to handle it responsibly and transparently. This document is written in clear language to ensure you fully understand your rights and how we fulfil our responsibilities.
Scope: This Privacy Policy applies to all information collected through the dv188 website, mobile applications (where applicable), email and WhatsApp communications, and interactions via dv188's customer support channels.
2Personal Data We Collect
Dv188 collects personal data from users through several means – data you provide directly, data collected automatically during your use of the platform, and in certain cases, data received from relevant third parties.
Data you provide directly to us:
- Registration Information: Your full name, Malaysian mobile number, email address, date of birth, and the username you chose when registering your dv188 account.
- Identity Verification: A copy of your MyKad, passport, or other identity document provided during the KYC (Know Your Customer) process for account verification or withdrawal purposes.
- Financial Information: Details of the payment methods you use for deposits and withdrawals – Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay. Note: dv188 does not store full bank account numbers or card numbers in our systems.
- Communication with Support: Records of your conversations with the dv188 customer support team via live chat, WhatsApp, or email.
Automatically collected data:
- Usage Data: In-platform activity records including games played, bets placed, deposits and withdrawals, and login and logout times.
- Technical Data: IP address, web browser type and version, device type (Android/iOS/desktop), operating system, screen resolution, and other relevant technical information.
- Location Data: Country and region information derived from your IP address, used for geographic compliance and account security purposes.
- Cookie Data: Information collected through cookies and similar tracking technologies — see Section 7 for more details.
Data Minimisation Principle: dv188 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or users' political views.
3Purposes for Using Personal Data
Dv188 uses users' personal data for legitimate and necessary purposes in the operation of the platform. The table below provides a summary of the primary purposes for which data is used:
| Purpose of Use |
Types of Data Used |
Legal Basis |
| Registration & account management | Name, phone, email, date of birth | Contract performance |
| Deposit & withdrawal processing | Financial and identity information | Contract performance |
| Identity verification (KYC) | MyKad / passport, selfie | Legal obligations |
| Security & fraud prevention | IP, device data, account activity | Legitimate interests |
| Customer support | All data related to the issue | Contract performance |
| Promotional communications (with consent) | Email, phone number | Consent |
| Platform improvements | Usage data, analytics cookies | Legitimate interests |
| Regulatory compliance | Identity data, transaction data | Legal obligations |
Dv188 will not use your personal data for any purpose beyond those stated above without first notifying you and, where required, obtaining your consent again.
4Security & Data Protection
Dv188 invests seriously in security infrastructure to protect users' personal data and financial information. The technical and organisational security measures we have in place include:
- 256-bit SSL/TLS Encryption: All data communications between your browser or app and dv188's servers are encrypted using TLS 1.2 or higher with 256-bit encryption keys – the same standard used by leading banks in Malaysia.
- Data-at-Rest Encryption: Sensitive data stored in dv188's databases is encrypted at rest using the AES-256 algorithm.
- Strict Access Controls: Access to user data on dv188's end is restricted to staff who require it to carry out their specific job functions – following the principle of least privilege access.
- 24/7 Monitoring: An automated monitoring system continuously tracks platform activity to detect any unauthorised access attempts, unusual usage patterns or suspicious behaviour.
- Two-Factor Authentication: dv188 offers two-factor authentication (2FA) to all users as an additional layer of security during the login process.
- Regular Security Audits: The dv188 platform undergoes regular security assessments to identify and address any potential security vulnerabilities.
- Data Backup: User data is regularly backed up to a secure, separate location to ensure recoverability in the event of a technical incident.
Shared Responsibility: While dv188 upholds high security standards, the safety of your account also depends on your own actions — use a strong password, enable 2FA, and never share your login credentials with anyone.
5Data Sharing with Third Parties
Dv188 does not sell users' personal data to third parties under any circumstances. However, there are limited situations in which dv188 may share users' personal data with specific parties, namely:
- Operational Service Providers: Companies that assist dv188 in operating the platform, such as cloud infrastructure providers, Malaysian payment processors (to facilitate deposits and withdrawals via TNG eWallet, GrabPay, DuitNow, FPX, etc.), and analytics service providers. All such providers are bound by strict data protection agreements with dv188.
- Game Providers: When you play Live Casino games or other games provided by third-party providers such as Evolution Gaming or Pragmatic Play, the minimum data required to run the gaming session may be shared with those providers. All dv188 game providers are companies whose privacy and data security policies are independently audited.
- Legal Requirements: dv188 may disclose user data to authorities or law enforcement agencies when required to do so by Malaysian law or a valid court order.
- Fraud Prevention: In certain cases involving fraud investigations or money laundering, required information may be shared with the relevant authorities in line with dv188's compliance obligations.
In all data-sharing situations, dv188 ensures that only the minimum necessary data is shared and that recipients are bound by equivalent data protection obligations.
6Data Retention & Deletion
Dv188 retains users' personal data for as long as your account remains active or as long as it is needed for the purposes stated in this Privacy Policy. Data retention periods are as follows:
- Active Account Data: For as long as your account remains active on dv188, your registration data and account information will be retained to allow you to access the platform.
- Financial Transaction Records: Records of deposits, withdrawals, and betting activity are retained for a minimum of seven (7) years from the date of the transaction, in line with financial compliance requirements and applicable anti-money laundering laws.
- Customer Support Records: Customer support chat logs and complaint records are retained for two (2) years from the date of the last interaction, for quality control purposes and reference in the event of a dispute.
- Cookie & Analytics Data: Depends on the cookie type – refer to Section 7 for more details on cookie data retention periods.
If you close your dv188 account, personal data that is no longer required for a legitimate purpose will be deleted or anonymised (modified so it can no longer be linked to you) within a reasonable period, except where longer retention is required by law.
Deletion Request: You may request the deletion of your personal data by contacting dv188 support. We will process such requests taking into account data retention obligations under Malaysian law.
7Cookies & Tracking Technologies
Dv188 uses cookies and similar technologies to enhance the user experience, ensure account security, and understand how our platform is used. dv188 makes use of several types of cookies:
- Strictly Necessary Cookies: These cookies are required for the platform's core functions — login, gaming sessions, balance management, and security. They cannot be disabled without affecting platform functionality. Duration: Session or until logout.
- Functional Cookies: Cookies that store your preferences such as language, display settings, and other interface options so you don't have to reconfigure them on every visit. Duration: Up to 12 months.
- Analytics Cookies: dv188 uses analytics cookies to understand how users interact with the platform – which pages are visited most often, how long users spend in each section, and where they encounter issues. This information helps us improve the platform. Duration: Up to 24 months.
- Security Cookies: Cookies that help dv188 detect and prevent fraudulent activity and unauthorised access attempts to user accounts. Duration: Subject to security requirements.
You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the dv188 platform and your overall user experience.
8User Rights Regarding Personal Data
As a dv188 user in Malaysia, you have the following rights regarding your personal data, which you can exercise by contacting the dv188 support team:
- Right to Access: You have the right to request a copy of the personal data we hold about you. dv188 will provide this information within a reasonable timeframe following appropriate identity verification.
- Right to Rectification: If any personal data we hold is inaccurate or out of date, you have the right to request that we correct it. You may also update certain information directly through your dv188 account settings.
- Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our data retention obligations under applicable Malaysian law.
- Right to Restrict Processing: Under certain circumstances, you have the right to request that we restrict how we process your personal data – for example, while a dispute about the accuracy of that data is being resolved.
- Right to Object: You have the right to object to the use of your personal data for direct marketing communications. You may withdraw your marketing consent at any time through your account settings or by contacting dv188 support.
- Right to Data Portability: Where applicable, you have the right to receive the personal data you have provided to us in a machine-readable, portable format.
To exercise any of the rights above, please contact the dv188 support team via live chat on the platform or by email at support@dv188.run. We may need to verify your identity before processing any data-related requests.
9Children's Privacy
The dv188 platform is exclusively for adults aged 18 years and above. dv188 does not knowingly collect or process personal data from individuals under the age of 18.
By registering a dv188 account, you confirm that you are at least 18 years of age. dv188 reserves the right to request age verification at any time, and accounts found to belong to underage individuals will be closed immediately.
If you become aware that someone under the age of 18 has successfully registered a dv188 account, please contact us immediately at support@dv188.run so that prompt action can be taken to close the account and delete the associated data.
Child Protection: dv188 takes the issue of minors accessing the platform very seriously. Parents and guardians are encouraged to use parental control software on shared devices to prevent access by underage individuals.
10Links to Third-Party Websites
The dv188 platform may contain links or integrations to third-party websites or services – including game providers, payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX, or social media platforms.
Dv188's Privacy Policy applies solely to the dv188 platform itself. When you click a link that takes you to a third-party website, you are subject to that website's own privacy policy, which may differ from dv188's. dv188 is not responsible for the privacy practices of third-party websites.
We encourage you to read the Privacy Policy of any third-party website you visit, especially before providing them with any personal information.
11Amendments to the Privacy Policy
Dv188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or developments in the security technologies we use.
If there are material changes to the way we collect or use your personal data, dv188 will provide reasonable notice – whether through in-platform notifications, an email to your registered address, or a prominent notice on the dv188 homepage – at least 14 days before the changes take effect.
The date of the last amendment is always shown at the top of this document. By continuing to use the dv188 platform after any amendment takes effect, you are deemed to have accepted the updated Privacy Policy. If you do not agree, you may close your dv188 account by contacting our support team.
12How to Contact dv188 Regarding Privacy
If you have any questions, concerns, or requests regarding dv188's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
- Live Chat: Available 24/7 directly within the dv188 platform — response times are typically under 2 minutes.
- Email: support@dv188.run — for written enquiries requiring supporting documentation or attachments.
- WhatsApp: The dv188 Malaysia WhatsApp number listed in the support section of the platform.
The dv188 support team operates 24 hours a day, 7 days a week, including Malaysian public holidays. All privacy-related enquiries are handled by Bahasa Malaysia-speaking staff trained to address data protection matters appropriately.
Response Time: dv188 aims to respond to all privacy-related enquiries within 72 business hours. For more complex matters such as data deletion requests or serious privacy complaints, a more detailed resolution process may take longer.